Warranty

Warranty Policy

1 year free warranty for inclusions listed below

Warranty Inclusions: During the valid free warranty period, all parts and shipping costs are covered for free repair or replacement services. The warranty covers failures caused by manufacturing defects, including:

• Material Defects: Defects in wood and other materials used in the sauna under normal use conditions .
• Workmanship Defects: Defects occurring during manufacturing, including assembly and structural issues .
• Electrical Components: Failures of sauna heater, control panel, main control box, and other electrical components under normal use .
• Core Components: Wood structure, heater, controller, electrical components and wiring, light tubes, Bluetooth audio system, etc.
• Transportation Damage: Any wood or glass breakage during transportation.

Warranty Exclusions: The following situations are not covered under warranty:

• Glass Damage: Damage to glass components (except damage caused during transportation)
• Misuse or Negligence: Damage caused by improper use, negligence, accidents, or unauthorized modifications
• Normal Wear and Tear: Expected deterioration and wear from long-term use
• Environmental Damage: Damage caused by fire, flood, natural disasters, or other environmental factors
• Wood Expansion and Contraction: Minor expansion and contraction of kiln-dried wood may produce small cracks, which is normal
• Unauthorized Repairs: Repairs or modifications performed by unauthorized personnel
• Other Exclusions: Defects or damage caused by transportation service providers, installers, users, or animals

Warranty Claims

To submit a warranty claim please contact us using our contact page with proof of purchase, product model and pictures

Important Notice: Warranty rights automatically terminate upon resale, transfer of ownership, or unauthorized transfer without written consent from Kairos Sauna Co. and are non-transferable.