Shipping Policy
Shipping & Delivery Policy
1. Shipping Partners
We currently offer standard shipping services through multiple carriers, including FedEx, UPS, and BEST. Currently, all products from our distributors and agents are temporarily shipped from our warehouse located in California. If you have special delivery requirements, please leave us a message or note when placing your order.
2. Service Area
Our delivery service is currently available for the continental United States only.
Shipping to the following states is not supported: PR, AK, HI, GU, AA, AE, AP.
P.O. Box Addresses: We do not support delivery to P.O. Box addresses. Please provide a valid physical address for delivery.
3. Order Processing Time
Orders are usually processed for shipment within 1-2 business days. Once your order is processed, you will receive an email with tracking information. We strive to process your order as quickly as possible to ensure you receive your purchased products promptly.
4. Order Tracking
After shipment, you will receive an email containing your tracking number. You can use this number to log in to the logistics company’s website and track the status of your order at any time. We recommend closely monitoring your order’s shipping progress to stay informed about the delivery timeframe.
5. Delivery Time
Delivery will take 7-15 business days depending on the order location. The exact delivery time depends on your specific delivery address and the transportation arrangements made by our carriers. We will provide the exact delivery time upon confirmation of your order.
6. Special Case
● Unpredictable Delays： Natural disasters, holidays and adverse weather conditions occasionally cause delays in delivery. While we strive to ensure timely delivery, we are not responsible for delays or failures due to circumstances beyond our control.
● If a package cannot be delivered to the specified address due to customer-related issues (e.g., incorrect or wrong address, recipient unavailable, etc.), or if the customer refuses to accept the package, the package will be returned to the specified address, and the customer will be responsible for the shipping costs.
● For custom products, returns are not accepted. If a re-shipment is required due to customer-related issues, the customer will bear the shipping costs for the re-delivery.